Very fast service and friendly employees. Dining area is kept up with and clean also.
The staff was unmotivated. The food was slightly cold and running behind in the kitchen. Priority was focused on drive-thru and counter service was suffering. Many customers waited longer than necessary and food orders were being received out of sequence.
Went there at 12:15 last night and ordered a single sandwich, a homestyle chicken asiago club with no tomatoes. Was told it would take 5 minutes to make a new one, fine no big deal. I waited for 15 minutes and never got my sandwich. I was never given a receipt even though I paid for it. When i tried to get my sandwich they told me to go through the drive thru again but there was a line of 6 or so cars by that time. It was a waste of my time and money. Terrible experience
Managers who working at drive thru today at midnight does not know how to do a refund so I can reorder my food that I am a paying customer. I keep asking nicely to do refund on the order of 3 crispy chicken and small fries so I can reorder 2 blt chicken sandwich and 1 crispy chicken no mayo what their put mayo on the first order. And I got threaten he will call the cop on me because he can not do his job and serve a paying customer at the drive thru because lobby was closed. He should not be a manager if he does not know how to do a refund on order so I can re-order it
2016; My order is Always Correct. Always good customer service.
2017; here's an update for my previous review. They got new ppl working there that constantly forget things, mess up, even had hair in my food. Nasty. Some employees are not friendly at all. Really wish the old regulars I used to see would come back. Place is lacking now & I'm changing my previous rating to 2 from 4...
Wendy S is a US Restaurant based in Lowell, Massachusetts. Wendy S is located at 436 Chelmsford St, Lowell, MA 01851, USA.
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