I couldn't wait anymore and decided just to buy a book at the store.
TERRIBLE customer service, the worst I've ever encountered. The employees are extremely rude and not helpful. The prices are also extremely high! Went to order 3 books and the price was $479 to RENT. Went on amazon and the price was $45 for the same 3 books, edition and author to rent. Don't waste your time and money.
On January 24, 2017, I placed an order for a used book for one of my classes. Once the order was placed, the website told me to wait for a confirmation email that I placed an order. I went there last night, told me they haven't send me the email yet. Went there again today, and I completely got fed up and asked for a manager at the store. The manager told me that my order is sent to 1,200 stores...ACROSS THE USA AND CANADA!!!
Poor Management, seriously understaffed, bad customer service & not well trained. Whoever is the regional/district manager should be embarrassed to run one of the stores or numerous stores if any, that is running under "thin ice."
It is a sports shop with many accessories.
I ordered a book online since I've accidentally ordered the same book twice from both the bookstore and amazon. I've decided to return the duplicated book for one of my classes.
WHY WOULD THE COMPANY SEND AN ONLINE ORDER OF 1 BOOK TO 1,200 ****** STORES? TO PISS ME OFF?!!!
Like I said, the associates are bad, the managers just doesn't care. I only come to buy books, but apparently they just can't meet the demands for the customer.
Worst bookstore ever! Do not buy your books from here. I ordered a book and it took more than week to arrive, also no one in there helps you with your order. I made frequent unnecessary trips, and their response was "we can't find it, come tomorrow." Wow! I ordered a couple books from Amazon and guess what? Cheaper price, and it arrived in 2 days.
Overcrowded. No parking. Need to pay for a meter?! Not convenient at all!!
River Hawk Shop is a US University based in Lowell, Massachusetts. River Hawk Shop is located at 1, 220 Pawtucket St, Lowell, MA 01854, USA.
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