Let me share my experience. I am an Assistant Professor at Umass Lowell. I rented a Uhaul from here for 48 hours to move from Boston to Lowell. I returned it after 36 hours (no problems at all).
A week later when I looked at my credit card I had an overage charge of $216. I called to inquire why and they informed me it was for the additional 13 days I kept the rental truck over the original 48 hours.
So I did the only thing I could and went to the credit company to refund me the charge.
7 days, over 20 phone calls, over 10 messages left with staff at the desk, calls to the national company - no word from the manager and a refusal to engage with me.
My family recently dealt with Uhaul of Lowell located at 1614 Middlesex Street. We were planning to rent a 5X8 trailer so that I could drive my daughter and her belongings to Colorado. I got the contract for the rental at Uhaul's location at the Pheasant Lane Mall in Nashua but unfortunately, when it came to pick the trailer up, we had to go to the Lowell location. As I was out of town at the time, my wife and daughter went to Lowell to pick up the trailer. After pickup, they drove it home. While driving, they found that as soon as they got up to 45 mph or higher, the trailer and the car started shaking and vibrating like crazy. They recorded the sound and sent it to me. There was clearly something wrong (trailer tires imbalanced, broken axle, broken tire band, etc.) with the trailer. My wife and daughter both called the Lowell office many times that day and finally reached a clerk at the end of the day. They told her that they never got any calls or messages from her and that the shaking was normal. I had my wife stop at the Nashua location and ask them about it. The woman there was very helpful and said that it appears something was definitely wrong but as the store was about to close, they could only do something about it the next day. I had her bring it back to Nashua and cancel the contract as the trailer was clearly defective and we did not have time to deal with getting a replacement (which I wouldn't trust anyway). The Nashua store accepted the return as defective but said that only the Lowell office could cancel the contract and issue a refund. It has now been over a week and the Lowell office has not responded to our calls or messages. We spoke to Uhaul Corporate who also have been unable to reach the Lowell office. Corporate gave us the cell number of the manager there and he so far has not answered our calls or messages or Corporate's calls. Corporate has also given us the run around saying that the person we need to talk to is either out of the office or busy. They claim he will call us back but so far we have heard nothing.
Now (6 months later) - I have just received an email from their debt collector asking for the $216 I owe.
This Uhaul located on Middlesex St in Lowell didn't provide self-pickup service even though I was able to do so online hence I had to wait inline for my turn. Good thing was I only waited for 15' on a gloomy Saturday. Also during my online reservation I denied the insurance option but when I got in store, they put the charge of $14 there. It was my bad that I didn't check it until driving home. Overall, it's an OK service.
Horrible experience. Rented and Paid for a truck 3 weeks before we wanted to move. Called the day before to check what time they opened and see if my truck and trailer were there and ready when they told me No they weren’t and they don’t know where I can pick up my truck and trailer but they def didn’t have it and couldn’t get it. I Ended up having to go to Salisbury to get them. Then the trailer we had tire blew out, and we were on hold for 15mins with roadside assistance then had to wait a hr and half just for someone to come fix the tire, the truck leaked coolant also and we had to keep refilling. Remind you we were moving 1200miles away, you think they’d check out everything before letting us go. After I moved I tried to return the equipment to its destination on the paperwork and they said they can’t accept it they’re full so I had to find another one to bring it to. I will NEVER rent from uhaul again! Idc if it’s local or what, NEVER AGAIN!
The prices were fair/competitive and the staff was helpful and pleasant.
Disgusted and shocked.
We will be suing Uhaul if nothing happens soon. In the meantime, Uhaul should be ashamed to have dishonest people like this manager and his crew representing their company. They have been nothing but dishonest and unhelpful. On the other hand, Cordan "CJ" Haveron in the Nashua office has been very helpful. His location put a trailer hitch on my daughter's car and they were great to work with. Unfortunately the hitch is now unneeded and turns out to be a waste of $321.
Don't rent with Uhaul without checking out the location you are renting from and be sure to check out the equipment very carefully.
I informed them this was absolutely not the case and they referred me to the manager in order to settle the dispute.
U Haul Of Lowell is a US Moving Company based in Lowell, Massachusetts. U Haul Of Lowell is located at 1614 Middlesex St, Lowell, MA 01851, USA.
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